San Diego Team - Europe Travel Consultant
Scott Dunn Scott Dunn Solana Beach, CA Solana Beach, CA Full-time Full-time Estimated:
$37.
3K - $47.
2K a year Estimated:
$37.
3K - $47.
2K a year 2 days ago 2 days ago 2 days ago Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world.
With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.
Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world.
With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research, all the way through to post-holiday evaluations.
Anything is possible, and we make that happen.
The Opportunity As a Europe Travel Consultant at Scott Dunn, you will be part of our dedicated Europe team and will focus on selling customized holidays to Europe for our guests.
You will have the opportunity to make anything happen, and will be working within a tailormade sales team creating, selling and administering luxury holidays.
Responsibilities To take ownership of all aspects of selling and organizing a holiday, including written and verbal quotations and documentation about the trip To be creative in planning the ultimate holiday for your guest which meets their individual needs To develop excellent product knowledge for your immediate sales area but also within all areas of the Scott Dunn portfolio To work towards individual and team sales targets To contact guests right before departure and on their return to ensure they are all set and ready to go as well as receive feedback upon their return To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn Travel To support all marketing initiatives in your area including print materials, website updates, email campaigns, PR and promotional events To meet guests on a face-to-face basis when possible To learn and become conversant with all computer software applications To work closely with all departments within Scott Dunn - internationally and domestically Duties The duties that derive from these responsibilities include but are not exclusive to:
Taking responsibility for the guest journey from first point of contact to post travel Demonstrating excellent attention to detail and accuracy in all communication with guests Speaking to all guests on the phone and organizing their holiday, by effectively listening to the guest and their requirements Using sales skills to convert enquiries into bookings Responding to all enquiries in an efficient and timely manner Handling high volumes of guest phone calls during peak periods Meeting guests face to face when possible Using your excellent customer service and communications skills, both verbal and written Management of invoices including handling payments, collecting guest details and organizing pre-arrival information Completing all travel documentation within specified time frames Maintaining contact with guests between booking and departure date, including arranging all concierge requirements Recording essential data and information using Scott Dunn's IT software Acting on any feedback swiftly to ensure a great guest experience, liaising with the Guest Satisfaction Executive where necessary Booking of guest flights when requested and managing reservations through Travelodge Attending all internal and external training courses Conducting familiarization trips abroad and presenting back to teams Attending trade shows, and promotional events Training colleagues with knowledge gained from areas visited Accounting for costs and margins on each booking Contributing to the team over and above standard sales and service requirements Such other duties as management may reasonably require from time to time Enjoying work and having fun All applicants must have a valid US passport or relevant working visa.
There are 3 flexible shift patterns available to be agreed in advance with your manager on a weekly/monthly basis.
7am - 4pm, 8am - 5pm and 9am - 6pm, five days a week, Monday to Friday.
Once you have completed your introduction period you will be asked to sign up for at least 5 weekend days per year.
Values & Behaviors All employees must promote, understand and apply Scott Dunn's workplace values.
These are embedded in all roles and applicants must evidence the values as part of the application process.
In the know - Start by listening.
We take the time to understand our guests' and colleagues needs.
Be Precise.
We take pride in getting every detail right.
Own it.
We deliver on commitments we make.
In the Detail - Love learning.
We energetically seek out and share new ideas and insights.
Embrace feedback.
We continuously seek to improve by sharing and accepting honest feedback.
Work with the best.
We attract, retrain and partner with the best.
Inspiring - Look to the future.
We constantly seek opportunities to make travel memorable and sustainable.
Be more we.
We work together collaboratively and value different viewpoints.
Win together.
We celebrate each other's successes and have fun.
Location We aim to find someone who would either be office based at our premises in San Diego or New York City at least part of the week.
Benefits We offer very competitive salaries and a great benefits package including the following:
18 days paid leave, rising by 1 day with each year of service (max 25) 401K Medical cover (100% contribution) Company loyalty scheme (Travel Fund) Travel insurance Familiarization trips Recognition awards throughout the year Social events.
Estimated Salary: $20 to $28 per hour based on qualifications.
$37.
3K - $47.
2K a year Estimated:
$37.
3K - $47.
2K a year 2 days ago 2 days ago 2 days ago Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world.
With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.
Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world.
With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research, all the way through to post-holiday evaluations.
Anything is possible, and we make that happen.
The Opportunity As a Europe Travel Consultant at Scott Dunn, you will be part of our dedicated Europe team and will focus on selling customized holidays to Europe for our guests.
You will have the opportunity to make anything happen, and will be working within a tailormade sales team creating, selling and administering luxury holidays.
Responsibilities To take ownership of all aspects of selling and organizing a holiday, including written and verbal quotations and documentation about the trip To be creative in planning the ultimate holiday for your guest which meets their individual needs To develop excellent product knowledge for your immediate sales area but also within all areas of the Scott Dunn portfolio To work towards individual and team sales targets To contact guests right before departure and on their return to ensure they are all set and ready to go as well as receive feedback upon their return To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn Travel To support all marketing initiatives in your area including print materials, website updates, email campaigns, PR and promotional events To meet guests on a face-to-face basis when possible To learn and become conversant with all computer software applications To work closely with all departments within Scott Dunn - internationally and domestically Duties The duties that derive from these responsibilities include but are not exclusive to:
Taking responsibility for the guest journey from first point of contact to post travel Demonstrating excellent attention to detail and accuracy in all communication with guests Speaking to all guests on the phone and organizing their holiday, by effectively listening to the guest and their requirements Using sales skills to convert enquiries into bookings Responding to all enquiries in an efficient and timely manner Handling high volumes of guest phone calls during peak periods Meeting guests face to face when possible Using your excellent customer service and communications skills, both verbal and written Management of invoices including handling payments, collecting guest details and organizing pre-arrival information Completing all travel documentation within specified time frames Maintaining contact with guests between booking and departure date, including arranging all concierge requirements Recording essential data and information using Scott Dunn's IT software Acting on any feedback swiftly to ensure a great guest experience, liaising with the Guest Satisfaction Executive where necessary Booking of guest flights when requested and managing reservations through Travelodge Attending all internal and external training courses Conducting familiarization trips abroad and presenting back to teams Attending trade shows, and promotional events Training colleagues with knowledge gained from areas visited Accounting for costs and margins on each booking Contributing to the team over and above standard sales and service requirements Such other duties as management may reasonably require from time to time Enjoying work and having fun All applicants must have a valid US passport or relevant working visa.
There are 3 flexible shift patterns available to be agreed in advance with your manager on a weekly/monthly basis.
7am - 4pm, 8am - 5pm and 9am - 6pm, five days a week, Monday to Friday.
Once you have completed your introduction period you will be asked to sign up for at least 5 weekend days per year.
Values & Behaviors All employees must promote, understand and apply Scott Dunn's workplace values.
These are embedded in all roles and applicants must evidence the values as part of the application process.
In the know - Start by listening.
We take the time to understand our guests' and colleagues needs.
Be Precise.
We take pride in getting every detail right.
Own it.
We deliver on commitments we make.
In the Detail - Love learning.
We energetically seek out and share new ideas and insights.
Embrace feedback.
We continuously seek to improve by sharing and accepting honest feedback.
Work with the best.
We attract, retrain and partner with the best.
Inspiring - Look to the future.
We constantly seek opportunities to make travel memorable and sustainable.
Be more we.
We work together collaboratively and value different viewpoints.
Win together.
We celebrate each other's successes and have fun.
Location We aim to find someone who would either be office based at our premises in San Diego or New York City at least part of the week.
Benefits We offer very competitive salaries and a great benefits package including the following:
18 days paid leave, rising by 1 day with each year of service (max 25) 401K Medical cover (100% contribution) Company loyalty scheme (Travel Fund) Travel insurance Familiarization trips Recognition awards throughout the year Social events.
Estimated Salary: $20 to $28 per hour based on qualifications.
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