IT Infrastructure Manager

Duties & Responsibilities: Leadership Commercial experience delivering service revenue to meet or exceed agreed budget Lead the formation and execution of service related strategies to meet goals Communicate direction and progress to the team Represent the Infrastructure Services practice on the services management team Report on state and health of the practice, and services metrics to leadership and the management team, including trending of services and progress against goals Resolve project and customer issues independently Strategize with sales regarding the ability to sell and deploy new tools and solutions Building Strong Customer Relationships Lead activities to ensure current customers feel connected and well served by the delivery organization Responsible for holding regular EVAL meetings and touch base calls with key customers. Responsible for adding services to existing Managed Services customers Responsible for onboarding activities with new and sign over customers Serving the Team Provide leadership and direction to the Managed Services team, motivating their performance, managing their interests and concerns, and instilling loyalty and retention Direct and participate in the Career and Competency Framework performance management system across the Managed Services team Manage the team budget for staff expenses including training and compensation Understand and support corporate strategies and the impact on the Managed Services delivery team Staff management of the Managed Services Team leads; meet regularly with Team Leaders one-on-one to review goals and performance, determine training needs and provide appropriate training and tools, and provide coaching and mentoring. Report to the Director of IT Managed Services Required Position Qualifications: BA/BS in MIS, Computer Science, or other technology-related field of study. Strong Technical and Process background e.g. MCSE, CCNA, ITIL, PMP ERP implementations within Project Manager role. Ability to work as a member of a team, communicate, delegate and follow-up effectively to all team members 3-5+ years of prior experience in managing off-shore resources 5+ years proven track record of successfully implementing Microsoft Technologies in one or more of the following roles: Solutions Consultant, Project Management, or Implementation Consultant. Exceptional interpersonal, communication and relationship building skills. Excellent time management/organization skills with attention to detail and the ability to handle multiple tasks simultaneously. Ability to recognize and discuss business requirements at a CIO-CFO level and establish relationship as trusted advisor for business direction. This includes follow-up activities resulting in sales or other company corporate involvement. Ability to travel to provide services to clients up to 25% of your time.
Salary Range: NA
Minimum Qualification
5 - 7 years

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