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Billing - Phone Specialist

Billing Phone Specialist
SCHEDULE: Mon - Fri, traditional EST or PST hours
Invitae is expanding our Billing team in the Orange County and San Diego area! This team is responsible for maximizing revenue for the company. This team interacts with health insurers to secure coverage and reimbursement for our patients. As an operational team, we are constantly looking for ways to improve processes and workflows, while maintaining and improving revenue. The result of our work is an innovative, flexible, highly scalable billing operations in a collaborative, fast-paced team environment.
We are seeking to add a Billing Phone Specialist to our team. This individual will be on the front-lines responding to a variety of clinician and patient billing related inquiries. The individual will be expected to work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.
What you will do:
Be well-versed in all Invitae processes and policies to respond clearly to high volume billing phone and e-mail inquiries
Identify issues and suggest potential improvements
Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers
Participate in projects that extend beyond your day to day to stretch you to think outside the box.
Who you are:
Exceptional attention to detail and organizational abilities
Outstanding phone communication skills and ability to complete a high volume of calls
Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.
Possess a strong work ethic and commitment to improving patients' lives
Be flexible and adaptable with a drive to go above and beyond
Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment
Can support PST or EST hours
Bachelor's degree
1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college
Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
Bilingual a plus
At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


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